Each product detail page provides a detailed overview of the product, including product images, materials, features, instructions for use, and care instructions. If you have any further questions, please email us at info@heelay.com; we’ll be happy to assist you.

All of our products are designed to be easy to clean. In most cases, simply hand-wash them with mild soap or laundry detergent, but more detailed care instructions specific to each product, please refer to the care instructions included with each item.

We ship all U.S. orders through USPS, FedEx, and UPS.

Once your order has shipped, we will send you an email with shipping confirmation and a tracking number. 

Delivery times vary depending on your location and the shipping method you choose at checkout. We offer both standard shipping and expedited shipping options. Standard shipping typically takes between 5-10 business days for US orders. Expedited shipping options are also available, which can deliver your order within 2-4 business days for US orders and 7-15 business days for internationally orders. Please note that these delivery times are estimates only and may be affected by factors such as customs processing or weather conditions.

Certainly, we understand that sometimes a product may not meet your expectations.

Return:

You can return any unuse item in its original packaging purchased on our site within 30 days of the delivery for a full refund to the original payment method. Please allow 5-7 business days for your refund to be processed once your return has been received.

Exchanges:

At this time, we do not offer exchanges. The best way to move forward for an "exchange" is to initiate a return for your original items and repurchase the items you would like in a new order.

Exclusions:

Bulk orders of 15+ items, final sale items, and gift cards can’t be returned. Products purchased through a third-party partner must be returned through that site and will be subject to their return policy guidelines.

• Contact Our Customer Support: To initiate a return, please email us at: support@heelay.com. They will guide you through the return process.
• Provide Necessary Information: Be prepared to provide details about the product, the reason for the return, and your proof of purchase.
• Approval: Once your return request is approved, we will provide instructions on where to send the product.
• Pack and Ship: Carefully pack the product in its original packaging and send it to the provided return address. We recommend using a trackable shipping method to ensure your return is received.
• Inspection and Refund: Upon receiving the returned product, our team will inspect it to ensure it meets our return eligibility criteria. If approved, a refund will be issued to your original payment method within a reasonable timeframe.

Refunds typically include the cost of the returned product and any applicable taxes. Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless otherwise stated. Please note that refund processing times may vary depending on your financial institution.

Yes. Heelay fully supports the products we sell. Therefore, all our products from www.heelay.com are covered by a year warranty from the date of receipt of the original order.

The following situations are not covered by the free warranty:

• The warranty period has expired
• There is no valid proof of purchase, or the product was purchased through unofficial channels
• Damage caused by pets chewing, scratching, or corrosion from excrement
• Normal wear and tear on consumable parts, such as fabric
• Includes, but is not limited to, the above cases of natural wear and tear and damage caused by human action
  

We're always here to help you! If you have a question or concern, please feel free to contact our customer service team via email at support@heelay.com. Our team strives to respond to all emails within 24 hours, and they're happy to assist you with any questions you may have about our products, shipping, returns, or anything else related to your shopping experience with us. Thank you for choosing us, and we look forward to hearing from you soon!

We accept PayPal, Shop Pay, Apple Pay, Google Pay, and all major credit cards, including Visa, Mastercard, American Express. We unfortunately do not accept traveler’s checks.