30-day Return Policy
We want you to feel comfortable and confident shopping at HEELAY, which is why we offer a 30-day return and exchange policy. If for any reason you are not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days of the delivery date.
A proof of purchase, such as an order number or receipt, is required for all returns.
Customer will be responsible for return shipping costs.
Refunds will only be granted when returned items are in our possession.
⚠️Please note that certain products may not be eligible for return due to hygiene and safety reasons, including but not limited to pet poop bags etc. These exclusions will be clearly specified on the product page.
Return Instructions
Contact Our Customer Support: To initiate a return, please email us at: support@heelay.com. They will guide you through the return process.
Provide Necessary Information: Be prepared to provide details about the product, the reason for the return, and your proof of purchase.
Approval: Once your return request is approved, we will provide instructions on where to send the product.
Pack and Ship: Carefully pack the product in its original packaging and send it to the provided return address. We recommend using a trackable shipping method to ensure your return is received.
Inspection and Refund: Upon receiving the returned product, our team will inspect it to ensure it meets our return eligibility criteria. If approved, a refund will be issued to your original payment method within a reasonable timeframe.
⚠️Refunds typically include the cost of the returned product and any applicable taxes. Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless otherwise stated. Please note that refund processing times may vary depending on your financial institution.
Questions and Assistance
If you have any questions about our return policy or need assistance with a return, please contact us at support@heelay.com. Thank you for shopping with HEELAY.COM!