Shipping Zone
HEELAY is shipping covering the contiguous United States, including Alaska, Hawaii, and Puerto Rico. We also ship internationally to any location accessible via UPS. International shipments do not qualify for free shipping and associated import fees apply.
⚠️Currently we do not ship to the following countries: Faroe Islands, Cayman Islands, US Virgin Islands, Northern Mariana Islands, British Virgin Islands, Turks and Caicos Islands, Solomon Islands, Falkland Islands, Marshall Islands, Reunion, Bouvet Islands, Christmas Islands, Cocos (Keeling) Islands, Cook Islands, Heard Island and McDonald Islands, Norfolk Island, Sint Maarten, The Independent State of Papua New Guinea, South Georgia and the South Sandwich Islands, Israel, Iraq, Canary Islands, Saudi Arabia, South Africa.
Shipping Carriers
We use FedEx or USPS to deliver our products to your door. Please ensure you input the correct address when completing your order to avoid delays.
Shipping Costs
Orders over $50: FREE shipping.
Orders under $50: Standard shipping fee of $9.99.
Orders Under $50: Expedited shipping fee of $15.99.
Sales Tax
Your order may be subject to sales taxes based on your local regulations. These charges are determined by your local tax authority and are your responsibility.
Shipment Time
Orders will be shipped out within 3-7 business days, these are our standard shipping times excluding weekends.
But if you have any special demands, please leave us a message, and we'll try our best to ship the order according to your needs. After an order is shipped, an automated shipping confirmation e-mail is sent out to you with the tracking information.
If you need assistance, visit our 'Contact Us' page. If you need the carrier's link to track the parcel, please e-mail us.
Delivery Time
FedEx: It will take about 3-10 Working Days delivery to you.
USPS: It will take about 3-10 Working Days delivery to you.
UPS: It will take about 3-7 Working Days delivery to you.
⚠️Please note that these are estimated delivery times only, affected by the COVID-19 outbreak, daily work and travel restrictions are issued by governments around the world, states and countries, and these restrictions affect the quality of our services. If the package is not delivered on time, please feel free to contact us first. We will resolve any issues together.
Order Tracking
You will receive an email with tracking information once your order is shipped.
You can also track your order in your account under Order History.
Tracking information may take up to 24 hours to update.
Shipping Damage
All products are carefully packaged for shipment, and damage case seldom happens. If you get damaged product, please take photos and contact us soon, our service will help you. (Digital photos of damaged product are necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it). We will reply to you within 48 hours.
Package Returned
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country. Please check the delivery in time, if the package arrives locally, you can get in touch with the post office.
Questions and Assistance
If you have any questions or concerns about your order, please contact us at support@heelay.com. Thank you for shopping with HEELAY.COM!